These terms and conditions is applicable to all purchases on unisportstore.com - any violation or attempt to violating the terms and conditions may result in your order being cancelled. In severe cases, we reserve the right to block you from placing future orders.
Unisportstore.com is owned byWhen shopping on Unisportstore.com, you must be at least 18 years of age on the day of the purchase and have access to a valid method of payment. All references to time on our website, is to be considered CE(S)T.
Opening hours on E-Mail are Monday till Thursday from 08:00 till 16:00 CE(S)T, and Friday from 08:00 till 15:30 CE(S)T. When sending an email outside opening hours, please note that we can not guarantee that requests for cancellations and/or changes to orders can be fulfilled. Our call center is open from Monday till Thursday from 14:00 till 16:00 CE(S)T, and Friday from 14:00 till 15:00 CE(S)T.
Unisportstore.com only deals on the consumer market, operating under the Danish consumer agreement law. Shipping prices shown online is only valid for consumer purchases. In case your order is not considered a consumer purchase, shipping prices shown online is not applicable and you will be faced with additional charges. Consumer purchase may only contain items that is strictly for your own personal use.
Anyone order may be subject to both automatic and manual reviews, including review of but not limited to: purchase frequency, sizes and items bought, quantity and more.
Should we at any time suspect that any order is not intended for strictly personal consumer use or suspect it is to be used for commercial purposes, we reserve the right to cancel the order or contact your regarding an added shipping cost.
Cancellation is possible as long as the order has not be processed and prepared for dispatch. Cancellation can be requested via chat and email, and will be handled as fast as possible. Please note cancellation is not guaranteed, until you have received written confirmation.
Every now and then Unisport offers the option of pre-ordering an item. This allows a customer to reserve an item, from a future delivery to our warehouse. Any item will be marked as pre-order, including but not limited to: online on the product page, in the online checkout and in the order confirmation email.
It may be that a payment for a pre-order item will expire. In order to prevent this, Unisport may decide to capture full payment prior to shipping the item. If this situation occurs, we will notify a customer via email.
For all items marked as limited edition or items named (at least partly) as limited edition, there will always be a standard limit of 1 (one) piece per customer/address/order. This is non-negotiable. The address may be but is not limited to: offline and online addresses, such as postal address, email address, ip address. If we find that any one order violates the limit, we reserve the right to cancel all connected orders. In severe cases we reserve the right to block the customer from placing future orders. Additionally you are not allowed to use any sort of discount coupon or discount voucher on limited editions, without permission from Unisport.
We only accept these online payment methods: Visa, MasterCard, Maestro, Diners Club and PayPal. Also, we do not accept payment upon delivery under any circumstance. Fees may apply from your bank and/or card issuer. Also the list of available payment methods may change without prior notice.
Full amount is not charged until the time of dispatch. If you have ordered personalisation, the full amount will be charged when we start printing.
All prices are listed in Euro, both with and without VAT. To the item price, shipping fee must be added. Customers living outside the European Union do not pay VAT (Value added taxes), which is automatically deducted at the checkout. Customers living outside the European Union may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.
Some European regions is exempted from paying EU VAT, due to political reasons. Most of these can have VAT deducted automatically, however not for all. Customers living in these regions may be required to pay customs or import duties when parcels reach the destination country. These charges must be paid in full by the recipient of the parcel.
The customer takes full liability for all postal charges, return shipping costs, customs charges and handling fees. Should they refuse to accept a parcel due to import duties taxes or other reasons, then Unisport reserve the right to deduct our return expenses from the refund. In case the return expenses is higher than the order value, no refund will be done. If Unisport were to receive any later charges on the delivery, then Unisport reserve the right to charge your selected payment.
Unisport and its partners does not accept any liability regarding issues on delivery, that is caused by actions by any third party - such as these, but not limited to: information provided by customer, regulations and laws or local circumstances. Should Unisport or its partners receive any charges regarding the above mentioned, we reserve the right to charge customer.
Delivery times listed online should only serve as general guidance, and not as guaranteed delivery times. Busy seasons and local circumstances may influence on handling, processing and delivery times - this could fx. be customs handling, local holidays, security checks, government restrictions etc.
As Unisportstore.com only operates within the business to consumer market, our prices (incl. shipping fees) are based on our customers buying only for their own personal use. The standard shipping fee is based on any one order being able to fit into one of our standard size shipping boxes. Any one order that requires a larger shipping shipping box, depending on the size and weight of the box required, may be subject to an additional shipping fee by the courier, which will be payable by the customer.
The paid shipping fee is for one (1) delivery only. On any failed delivery that is caused by the customer or by customer actions or lack thereof, Unisport reserve the right to either: require a new shipping fee to be paid, deduct the cost from a refund or abandon the parcel. Likewise if the mistake is on Unisport or one of our connected partners, we will cover the required fee and cost.
The shipping fee are subject to change, without any prior notification. The shipping fee can change due to change in shipping costs, administrative costs, customs and taxes etc.
To help prevent payment fraud, we may contact you and request additional information - in case we or our payment provider would have any concerns regarding your order. The additional information may be, but not limited to, proof of billing and/or delivery address. We will not cancel or not accept an order without contacting you, unless we are certain the order was was not genuinely placed by the card/account holder.
Credit card and account fraud is illegal, and we will in all cases work and cooperate with all relevant domestic and international law enforcement agencies to prevent and prosecute all fraudulent visitors.
If you have any questions about our fraud prevention methods, please contact support@unisportstore.com and we will get back to you as soon as possible.
You always have the right to return any item without cause, within 30 days from purchase. The 30 days counts from the date when you or someone else, receives the delivery. If the 30 day time period ends on a holiday, saturday or sunday the time is extended to the first coming weekday.
Products that have been personalised with printing either on the back or front (including sleeve patches) and footwear/gloves with embroidery/printing can not be exchanged or returned. We receive all items with no printing or embroidery, and it is therefore considered a personalisation of a product as soon as it is being printed or embroidered. The right to return is lost as soon as Unisport A/S starts printing or embroidering a product in order to meet the specific needs of a customer; see the Danish consumer agreement law §18, part 3.
Regarding printing on shirts, the drop down bar, when ordering, should only be regarded as a guide to which numbers and names the specific players will be wearing. For a lot of the shirts we can offer the very original printing. If this is the case the player's name will be marked (Original). To avoid any doubt, we emphasise that, if the name is NOT marked (Original), the print that will be applied will be a standard print which is not the original print. You can read more about the differences in printing. here
When you have bought a brand new shirt, kit or another textile, we recommend that you wash it inside out at no more than 30 degrees Celsius. Please remember not to tumble dry the clothes and do not use fabric softener. In addition, please note that sports shirts often are made from a very delicate polyester material that does not tolerate to be washed with products that may tear the shirt. This could include products with zippers or velcro closure. Furthermore, we recommend that you read the washing instructions label on the product itself, as it may vary from product to product, regarding what the manufacturer recommends.
Please note that player numbers is often changed before the beginning of a season or a tournament. We will keep our listing as updates as possible, but Unisport can not take responsibility for pre-season, mid-season or mid-tournament changes.
If you want to use your right to return, you can send us, an email, start a Live-Chat or call us by phone. Please do list what you are returning. You can also just ship it directly to us on:
We consider the 30 days limit upheld, if you inform us of decision to use your right within the 30 days. Also, the parcel must be sent directly to our address as stated above. Return deliveries made to a parcel shop or similar, can not be accepted.
When using your right to return, you are responsible for any return costs.
When using your right to return, you have to include a copy of the order confirmation. This is not an absolute requirement, but the handling time will be faster if you fill out our form on the invoice. We will reimburse you for the money you have paid us. The amount will we transferred to the bank account you have used for your purchase as soon as we have received the returned item and ensured that it meets our rules for returns. The only cost for you when returning/regretting an order is the delivery cost for returning the item to us.
We will always process such a reimbursement or refund to the same method payment, as you used when paying for the order.
Please note, we do not accept packages sent cash on delivery (COD).
You are allowed to examine the item, the same way you are allowed to and possible when shopping in a physical store - but you may not in anyway start using the product. If you have started using the item, or have tested it out in a way that is beyond what is expected from a physical shop, and we can not re-sell it and we will not refund you. You will get the product returned to you shortly after, with the deliveryfee payed by yourself.
When returning any item, you are obliged to ensure the item is safely wrapped. You bear all risk for the parcel and the items, until we receive it. We advise you to ask for a receipt when returning, and if possible track and trace information.
If you purchase an item and it has a defect – such as a material or manufacturing fault – the rules of the Danish Sale of Goods Act apply. You can submit a complaint about defects within 24 months from the date of delivery by sending us an email with at least 7 pictures of the damaged product – including images of the top, bottom, each side, and a close-up of the actual damage. The email must be sent to support@unisportstore.com and include: Subject line: Complaint + your order number A detailed explanation of how the issue occurred, along with the attached images We will then get back to you with further information. Please do not return the product to us until we inform you to do so. You must submit your complaint within a "reasonable time" after discovering the defect. However, you should stop using the product once the defect is found to allow us to properly assess the complaint.
When purchasing a pair of football boots and shoes, it is important to notice what type of pitch they are intended for - fx firm grass, turf or artificial grass. Furthermore it is noted in the item description, the invoice and the item packaging. Failure to use the item on the pitch it is intended for, may result in the claim being rejected. You can read more about which types of studs are suitable for different surfaces. here.
In the case of an approved reclamation, Unisport is obligated by Danish law to replace the product with a new item, of exact specifications or similar (but never lesser). Should it not be possible to offer the exact same item, we will issue a voucher enabling the customer to find a replacement. It is not possible to use a reclamation to change size or product.
For all footwear Unisport uses at least two out of three major sizings at anyone time: EU, UK and US. Any piece of footwear will always list EU plus either US or UK. The conversion between the three sizings, is complicated and may vary depending on brand. We therefore always encourage customer to consult either the manufacturer's official size chart. Or to contact Unisport Support for size guidance. This is important as return and exchange of any items, is not something Unisport covers. Unless stated otherwise, all sizes and male adult sizing.
We take great pride in delivering any order in accurate manner, as requested by any customer. However, in a few rare cases we may notice an error on our stock count. Whenever we notice such, we will take needed precautions to correct the stock. This does in a few situations cause an already placed order or item, to become sold out after being placed. These situations can not be completely eliminated, but we do our best to keep them to a minimum. We will naturally always assist in finding an alternative product, of same or lower price. Should the unfortunate happen and an item be sold out, please note general reply deadline is 48 hours.
Any complaint with an item or a service provided by us, can be sent to:
The EU Commission online dispute resolution portal may also be used, when wanting to file a complaint. It is particular relevant for those living in another EU country. Your complaint may be filed here - http://ec.europa.eu/odr. When filing a complaint use this email address: support@unisportstore.com.
However we do always recommend that you get in touch with us, whenever you have a complaint. And we will do our utmost best to solve it.
Updated: 19-02-2025